How do I get a pass?

Visit Discover and Go. Then, log in with your library card number and password/PIN and browse for passes by date or venue. You can make your reservation and then print and download your pass.

Note that once you have printed and downloaded the pass, you cannot cancel your reservation, and if you do not use the pass, it will not be available for other patrons to access.

I need help logging in.

The Discover and Go pass software connects with the library catalog software to check your library card number, PIN, and eligibility to check out passes. If you are having trouble logging in, you may want to see "Why is my library card blocked?" below.​

Occasionally, the library catalog and Discover and Go lose communication, and the software can't check on your library credentials. You will see a message in red under where you provide your library card number and PIN. If this is true: "We apologize but had an issue authenticating your account. Please try again. (1) Contact Us for assistance." If you see this message, we recommend waiting 5-10 minutes and trying again. If the system still will not let you log in, please let your local public library know so they can pass on the message.

How many passes can I have?

Each attraction sets its policies for access. Please see the Attraction Websites section on the central Discover and Go page for information. Each Jefferson County Library District patron can reserve up to four passes a year, though only one per participating attraction.

​Remember, if you reserve a pass and do not use or cancel your reservation, the unused pass will count toward any limits. Your maximum number of available passes reset each year on January 1.

Why can't I see any passes?

There could be a variety of reasons:

• No passes are currently available. Check back on the first of the month.
• You already have two active reservations.
• You have either used your four allotted passes or already checked out a pass from the organization.
• Check back on January 1.
• No passes are currently available for your age — passes are only available for library card holders 18 and older.

​If you can't see a pass you believe you have reserved, it is likely because the reservation date has passed.

Reservations must be printed/downloaded on or before the reservation date.

When are passes for a new month available?

Passes are released for events up to three months in the future. New passes are released on the first day of each month. For example, on January 1, you will see all the available passes through March 31.

Why is my library card blocked?

First, check that you have correctly typed your library card number and entered the correct password or PIN. Contact the library if you need to remember or update your password/PIN.

​Your library card may be blocked due to fees or need to be updated; in this case, contact the library. 

​You may be trying to use a card from a different library — for example, Deschutes library cards will not work with Discover and Go.

Can I print my pass for free at the library?

For printing information, visit jcld.org/computers-printing.

​I lost my pass. Can I reprint it?

Yes! If your date has not passed, the reservation will still be available and "checked out" to you in the Discover and Go software. Please log in, find your pass, and reprint.

Can I cancel my pass? 

Yes, you can, as long as you haven't printed or downloaded it and it has yet to expire. We recommend printing or downloading your pass closer to the time of your visit just in case you can no longer use it — this will allow someone else to use the pass if you cancel it.

How do I cancel my pass?

To cancel a pass that has not been printed or downloaded, log in to Discover and Go, click "My Reservations," and then "Cancel Reservation."

I printed or downloaded my pass. Can I cancel it?

No. Once you have printed or downloaded the pass, it is only available for you to use.

Can I show my pass on my mobile device?

Yes, if the attraction allows it. Organizations that accept only a printed pass are noted in the Attraction Websites section on the main Discover and Go page.

What should I bring when I visit the attraction?

Be sure to bring your pass — printed or downloaded on your mobile device if the organization allows, and your photo ID.

Can I give my pass to someone else?

No. The cardholder who reserved the pass must be present to redeem the pass and will need to bring a photo ID.